Service can no longer be just answering calls at a call centre. Successful agents engage, respond and connect with customers through various channels – social, chat, telephone and email. Ensuring that your agents are empowered with the right tools, including information, is essential to a great customer experience – a requirement for success in our wired world. By providing agents with access to rich past-purchase customer data, along with browsed content inside the agent console, a different and more productive relationship is created with your customers.
The Bubblebox team of experienced, skilled consultants brings exceptional ideas to you to leverage the power of Salesforce Service Cloud. We quickly generate strong results as your Salesforce Service Cloud experts.