As our Solutions Architect, Salesforce Marketing Cloud, based in Toronto, you will support our Account Executives and Customer Success Management team. Intimate knowledge of Salesforce Marketing Cloud is required from a technical design perspective, in addition to helping the Customer Success team deliver customer initiatives and ensure you retain your ‘hands-on’ experience in the platform. Ideally you will also have experience with Salesforce.com and other 3rd party CRM’s. In addition, experience with Commerce Cloud, as it relates to Marketing Cloud integration, is an asset. You will be responsible for enabling customers on Salesforce and 3rd party applications such as Fresh Relevance, MovableInk, Return Path and others.
The successful candidate will have at least 3 years experience with Salesforce Marketing Cloud. You must hold the Salesforce Marketing Cloud Email Specialist certification and Salesforce Marketing Cloud Consultant certification. This is in addition to familiarity with the Salesforce.com platform. Experience with Salesforce Pardot will also help.
Successful candidates for this position will be self-motivated and detail oriented data design strategists with proven experience developing and implementing effective data models for Salesforce Marketing Cloud. You will be technically competent with proven experience developing and implementing effective data-driven marketing campaigns. You will be responsible for designing and implementing complex campaigns using AMPScript and SQL using Automation Studio, Journey Builder and CloudPages features of Salesforce Marketing Cloud.
A Solutions Architect, Marketing Cloud will be comfortable liaising with customers and look to form a strong relationship with the peers within the customers that Bubblebox help. The ability to be comfortable with a diverse toolset that complements Salesforce and Salesforce Marketing Cloud is one of the most exciting aspects of the role. As a team player, you will be willing to jump in to any task to help the team deliver of fast-faced deadlines required by our customers.
Your writing needs to exude the experience of an expert on topics including: marketing cloud technology, customer engagement and data design, cloud technology best practices, and digital marketing industry insights, among others. Still sound like you? Read on:
When we talk about Bubbleboxer’s, we think of a culture that is collaborative from the ground up. Attitude is everything, and we simply Get Stuff Done. We believe in working smarter, not harder. We think differently about helping. We’re part of digital transformation. We’re the who and how to make it happen. It’s about making a difference and every team member is a contributor. Want to make a difference every day? Then send over your resume and we’ll reach out for a chat.
VP of Customer Success
REQUIREMENTS & TASKS
Experience is developing Salesforce data models to support data driven marketing.Worked with a wide variety of customers in retail, financial services, and healthcare & life sciences.
Proven to help sales teams to win pitches through being the technical solutioning expert on the sales winning team.
Must be Internally motivated, able to work independently in a team environment with excellent written and verbal communication skills.
Ability to produce a technical specification for custom development and systems integration requirements and produce a detailed technical design document to match the solution design specifications.
Participate in both internal project meetings and meetings directly with the customer.
Manage development designs across multiple projects to meet project and customer required time lines.
Proven track record in Cloud technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base-Experience with Salesforce (and/or other cloud marketing technology) configuration and custom development in advantage.
Good knowledge and understanding of Web Service API's for integration purposes.
Should have hands on expertise in some of the following technologies: C++Java/J2EE, including SOAP, RESTful, .NET and related technologies (JSON, XML, etc), Database technologies (MySQL, JDBC, SQL, PL/SQL, stored procedures).
A working knowledge of CSS, HTML an advantage.
Educated to diploma or degree level in Computer Science or similar.
Salesforce Marketing Cloud Consultant certified.
3 year minimum experience with Salesforce Marketing Cloud.
HTML/CSS, Adobe Creative Suite would be a plus.
Project Management qualifications an asset.
Operates with significant autonomy.
Wants to be in a smaller company environment that dreams big.
Salary/wage to be determined based on experience and skill level.
*(Management has full discretion over availability of benefits for employees, full-time employees only, post probationary period, some benefits subject to longevity of service)
START DATE: ASAP (3-month probationary period)
Bubblebox was born from one simple idea - to be an enabler of intelligent cloud technology enabling brands to automate 1:1 communications with B2B and B2C customers.
Bubblebox deliver innovative solutions using leading Cloud technology platforms to help our clients disrupt traditional industries and deliver better experiences for their customers. We are a Silver status Salesforce Consulting Partner who work closely with our customers to ensure they maximize their investment in Salesforce and complementary applications.
Our team works closely with brands to help them gain the most out of their SaaS investment, fast. Over the past ten years, we’ve had the pleasure of working with over 200 global brands across the Financial Services, Retail and Healthcare & Life Science industries.
Please be prepared to submit a portfolio of work during the interview process.