Named Top 10 Impact Charities in 2019 by Charity Intelligence, Aunt Leah’s Place has been helping kids in foster care and young mothers achieve a better future. They do this by providing guidance, supported housing, job training and coaching on essential life skills.
Transitioning for a brighter future
Donations are a big component when it comes to supporting the youth. Donations help maintain innovative programming and create a place where children connected to the foster care system have equal opportunities to those of parented youth. When it came to finding the right platform to support their mission, Aunt Leah’s team knew they had to be diligent in their CRM research and find a platform for managing donations and relationships, fundraising, programs, and reporting.
Aunt Leah’s team started to build their fundraising foundation with Salesforce. However, to reap the benefits of the platform there were a few foundational processes that needed to be laid.
Aunt Leah’s wanted to harness the power of technology to build a better future. And for that reason, they knew they had to migrate to Lightning Experience. Although Salesforce is not officially terminating their support for Classic, Aunt Leah’s has identified the benefits to switch to Lightning and chose Bubblebox as their Salesforce consulting partner.
“We knew we were in good hands from the start. From our initial consultation, Bubblebox delivered clear expectations of their deliverables and went above and beyond their scope of work. Not only did we successfully migrate to Lightning within our desired timeline, they identified an opportunity and set up our system tax receipt system,” said Dumi Owane, Donor Relations Officer at Aunt Leah’s.
The source of Aunt Leah’s donations range from online donations to events to grant submissions, and are made by new and long-term donors. With the Salesforce reporting tool, Aunt Leah’s team can now gain valuable insights on donors, track and measure impact in real time, and plan to boost retention.
Instilling confidence and accelerating growth
Migrating to Salesforce Lightning comes with many advantages, including better data entry and visual reporting. However, with change comes adjustments and a learning curve. Customer success is at the core of what we do and we want to ensure that every customer feels confident in utilizing the Salesforce platform. Along with the Lightning migration, we held training sessions to walk the Aunt Leah’s team through the various changes and reporting to maximize their investment. Knowing how best to utilize the powerful tools at your fingertips is vital.
“What set Bubblebox apart from other competitors was their extensive knowledge and clear communication of deliverables. Our expectations and needs matched the services they were offering. It put us at ease knowing they had a solid plan that would have been executed in half the time we’ve been quoted by other partners,” said Dumi. “The constant communication between our team and Bubblebox made us feel confident with the deliverables. We were kept in the loop with the progress of our project and should there have been any issues that arose, we were the first to know.”
As Aunt Leah continues to help build a brighter future, there’s continuous opportunity to accelerate their growth and make a greater impact. “We look forward to seeing what the future holds. There’s so much opportunity and unutilized features that will help expand our event management and volunteer tracking process, and we’ll be sure to work with Bubblebox to help us continue to make a positive impact in our community,” said Dumi.
“We truly enjoyed working with Aunt Leah’s and we look forward to continuing our partnership. We are committed to our initiative in providing 1% of our time by way of free services within the non-profit sector, and helping organizations like Aunt Leah’s make greater impact in their community,” said Paul Gordon, Co-founder and Managing Director.
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